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Player Support Incident Lead | Calm, Coordinated Response
Job in
Charleston, Charleston County, South Carolina, 29408, USA
Listed on 2026-07-21
Listing for:
Sideglobal
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
SIDE is seeking a Player Support Incident Manager to support a confidential gaming support programme. You will coordinate quickly, communicate clearly, and bring structure to high-impact support situations, volume spikes, emerging issues, and player-impacting incidents across Player Support, Operations, Team Leads, escalation teams, and stakeholder groups.
You will monitor activity, coordinate responses during active incidents, align actions with cross-functional teams, guide messaging, and help
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