Service Desk Lead

Job Details

Job Location:

Hudson Automotive Group
- Charleston, SC 29492.

Job Shift: 8am - 5pm.

Hudson Automotive Group is looking for an accomplished and talented Service Desk Lead to join our growing IT team. The Service Desk Lead provides top-tier support to internal and external IT clients and systems.

• Manage Hudson’s IT Service Management platform, including Incident, Problem, and Change Management, as well as maintain the service catalog.
• Monitor incoming and active incidents and requests.
• Engage in high-severity incidents.
• Provide timely updates to company leadership.
• Use AI and other tools to improve service delivery, streamline workflows, and enhance the client support experience.

• Continuous Employee Professional development (Hudson Academy)
• Onsite position
  - Charleston (Corp HQ on Daniel Island)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Time Off/Vacation/Holidays
• Paid Training
• Employee discounts on products & services

• Highly qualified service desk manager to provide top-tier support to internal and external IT clients and systems.
• Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
• Self-Motivated individual with familiarity with IT Service Management frameworks such as ITIL.

• Previous supervisory experience.
• Outstanding analytical and problem-solving abilities.
• Advanced interpersonal, communication and teamwork abilities.
• Excellent time-management and organizational skills.
• An associate or bachelor's degree in computer science, information systems or a related field.
• Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.