Temporary AV Support Technician

Please see Special Instructions for more details.

** Pay rate is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

Associates degree or High School diploma and two years network and computer installation experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Proficient knowledge with PCs, Macs, network devices, printers, projectors & other computer and A/V peripherals. Proficient analyst, technical & troubleshooting skills. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge,

Skills and Abilities

Knowledge of campus applications (MS Office, Outlook, and e-mail clients.) Must have knowledge of networks with Ethernet, wireless & other network protocols. Knowledge of Audio and Visual equipment as it relates to projection, audio and switching equipment. Excellent customer service, communication, verbal, written, & interpersonal skills. Ability to follow procedures and keep accurate records.

Additional Comments Regarding Position

* The candidate filling this position may be eligible for healthcare benefits.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu
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Serves to support and maintain PC/ Wired and Wireless, and Audio and Visual technologies through the campus. Use remote tools to troubleshoot A/V and network equipment. Escalates issues when the scope of problems warrant. Initiates and maintains consistent communication about the status of equipment/system with customers, team members and vendors. Troubleshoots & resolves computer problems with PC’s, Macs, Crestron gear, Biamp DSPs, network hardware, cables, etc.

using remote tools and working in classrooms and common areas. Provide consultation, technical expertise & installation services to faculty for classroom and lab use.

Essential or Marginal

Percent of Time

Percent of Time 50

Activity

Works with A/V Support team in troubleshooting classroom, conference room, and digital signage problems all across the College of Charleston campus and manage ticket resolution and tracking software.

Essential or Marginal

Percent of Time

Percent of Time 30

Activity

Install, troubleshoot, & repair connections to the campus wireless and wired network at the access layer through remote tools.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 10

Activity

Maintain accurate inventory of hardware and equipment through designated applications. Maintain order and security of designated surplus equipment through proper channels with proper documentation.

Essential or Marginal

Percent of Time

Percent of Time 10

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
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  • National Labor Exchange
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