IT Service Delivery Manager

Job details

Location:

Crystal Springs, Mississippi, United States of America Job : R0135068 Date Posted:  Company Name: HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet

Job Schedule:

Full time Remote:
No

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals.

You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Lead IT service delivery for assigned factory sites

Serve as the primary IT escalation point for the business

Ensure effective ticket management, triage, and resolution

Deliver and support onsite IT infrastructure and applications

Oversee local IT governance, security, and cybersecurity response

Manage IT demand intake and prioritize business requirements

Lead IT build and improvement projects at site level

Coordinate IT vendors and global delivery teams

Plan and control site IT budget and costs

Enable secure machine and network connectivity

Bachelor’s degree in Computer Science, Engineering, or equivalent experience

5+ years of experience in Information Technology

2+ years in an IT leadership or management role

Experience supporting manufacturing or industrial environments

Project management experience for complex initiatives

Strong communication skills in English; additional local language skills valued

Tools MS Office products including Excel, Word, SharePoint, Teams, and Outlook

Service Now (SNOW) Enterprise IT Management Platform

Microsoft Dev Ops and Microsoft Azure

SAP S/4

HANA Information, Data & Analytics, and Business Intelligence solutions

Be part of Hitachi Energy, a global leader accelerating the energy transition

Grow your career through international collaboration and development programs

Work in a purpose‑driven organization committed to innovation and sustainability

Comprehensive Health Coverage – Medical, dental, vision, and prescription plans

Retirement Savings – 401(k) with company match and additional contributions

Paid Time Off – Flexible PTO, paid holidays

Professional Growth – Tuition reimbursement and continuous learning programs

Family Support – Parental leave, adoption assistance, and fertility benefits

(EEO) Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and…