Desktop Support Specialist-DOS

Desktop Support Technician

This position provides an opportunity to support a mission-focused U.S. Department of State environment where reliable technology and responsive customer support directly contribute to daily business operations.

The Desktop Support Technician works closely with contractors and government personnel while gaining exposure to enterprise workstation management, Microsoft 365, endpoint security, Power Shell automation, structured cabling, and other technologies supporting a complex operational environment.

All contractors supporting this Department are required to successfully complete a Secret security clearance as a condition of employment.

Minimum requirements include:

• Experience supporting Microsoft Windows desktop operating systems in an enterprise environment.
• Experience administering and supporting Microsoft 365 applications and services.
• Experience managing Microsoft 365 functions such as mailboxes, distribution lists, shared resources, and calendars.
• Proficiency using Power Shell for automation, workstation administration, inventory management, or related desktop-support activities.
• Understanding of basic network connectivity, structured cabling, patch-panel configurations, and switch-port mapping.
• Demonstrated ability to diagnose and resolve hardware, software, application, peripheral, and connectivity issues.
• Ability to independently manage assigned projects and tasks, prioritize workloads, track progress, and meet established deadlines.
• Strong customer service, communication, and troubleshooting skills.
• Ability to lift, move, install, and relocate computer equipment weighing up to 50 pounds.
• Be eligible to receive Secret Security Clearance

We are also looking for:

• Experience with Active Directory and Group Policy.
• Familiarity with enterprise printers, multifunction devices, and peripheral equipment.
• CompTIA A+, Network+, CCNA certifications.
• Experience administering Exchange Online, including creating and managing user mailboxes, shared mailboxes, distribution lists, and calendars.
• Familiarity with Azure Virtual Desktop (AVD) or comparable enterprise virtual desktop infrastructure technologies.
• Familiarity with Microsoft Intune or similar endpoint management platforms.
• Experience working with enterprise ticketing systems such as Service Now, Remedy, Jira, or similar platforms.

Our most successful employees in this position demonstrate:

• A strong customer-service mindset with the ability to communicate effectively with technical and non-technical customers.
• Initiative and ownership when troubleshooting problems and completing assigned work.
• Strong attention to detail when configuring systems, managing accounts, documenting work, and implementing technical changes.
• The ability to independently troubleshoot issues while knowing when to collaborate or escalate appropriately.
• Effective workload management and the ability to balance customer requests, projects, routine maintenance, and emerging priorities.
• Professionalism when working with government personnel, contractors, and others.
• Willingness to learn new technologies, processes, and operational requirements.
• A commitment to cybersecurity, established procedures, documentation standards, and configuration management practices.
• Reliability, accountability, teamwork, and a solutions-oriented approach to technical challenges.

The Desktop Support team provides enterprise end-user technology support within a U.S. Department of State environment. The team is responsible for maintaining reliable, secure, and operational workstation environments while providing direct technical support to customers.

Team members support desktop and laptop systems, Microsoft 365 applications, endpoint security, printers and peripherals, network connectivity, structured cabling, account administration, workstation deployments, and other technologies required to maintain daily operations.

The Desktop Support Specialist works collaboratively with contractors and government personnel to resolve technical issues, support technology initiatives, maintain established standards, and provide positive customer experience.

Day-to-day job responsibilities include:

Workstation & System Support

• Image, configure, deploy, maintain, replace, and troubleshoot Windows desktops and laptops.
• Apply workstation patches and updates and assist with monitoring and remediation of endpoint vulnerabilities and security issues.
• Install, configure, maintain, and troubleshoot approved third-party software.
• Install, configure, troubleshooting, and support network printers, docking stations, monitors, and other peripheral equipment.
• Diagnose workstation hardware and software issues and coordinate replacement or escalation when necessary.

Microsoft 365 Desktop Application Support

• Provide end-user technical support for Microsoft Word, Outlook, Excel, PowerPoint, One Drive, Teams, and other Microsoft 365 applications.
• Troubleshoot local user-profile issues, application errors, synchronization problems, connectivity issues, and…