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UNIV - IT Consultant II/Education Technologist- College of Health Professions
Job in
Charleston, Charleston County, South Carolina, 29408, USA
Listed on 2026-08-14
Listing for:
MUSC College of Nursing
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
Technical Support, IT Support, IT Consultant
Job Description & How to Apply Below
The College of Health Professions is seeking an Education Technologist to support and enhance the use of academic technologies that drive teaching, learning, and student success. This position serves as a key resource for faculty, staff, and students by providing technical expertise, training, and support for learning management systems, assessment platforms, lecture capture solutions, collaboration tools, and other educational technologies.
The Education Technologist will lead technology implementation projects, develop and deliver faculty training programs, troubleshoot complex technical issues, evaluate emerging educational technologies, and collaborate with instructional designers, IT professionals, and academic leadership to ensure technology solutions align with institutional goals.
Entity
Medical University of South Carolina (M
- Univ)
Worker Type
Employee
Worker Sub-Type
Classified
Cost Center
CC001348 Human Resources Administration
Pay Rate Type
Salary
Pay Grade
University-TEC
05
Pay Range
57,700.
- Scheduled Weekly Hours
40
Work Shift
Job Description
Job Summary
The Education Technologist supports faculty and students by addressing moderately complex to complex academic technology needs across the College of Health Professions (CHP) and its affiliated programs, helping ensure productivity and effective use of technology. This position is responsible for planning, implementing, training, and managing the ongoing use of enterprise academic technologies. This position serves as a technical consultant and lead trainer, functioning as a subject matter resource who partners with Information Technology staff, Instructional Design faculty, and CHP Leadership.
The role ensures effective adoption, consistent use, and alignment of educational technologies with institutional teaching and learning goals through the development and management of customer service performance requirements. This position requires broad knowledge of multiple computer environments, platforms, and technologies, including learning management systems, assessment tools, lecture capture, engagement tools, and collaboration technologies, with in-depth knowledge of the College's academic technology products.
Minimum Training, Education, and Experience
- Bachelor's degree in Information Technology, Educational Technology, Instructional Design, or a related field
- Minimum of two years of progressively responsible experience in academic technology, automated information systems, IT support, or instructional technology
- Related experience may be substituted for the bachelor's degree on a year-for-year basis
- Mastery of IT problem management methods and practices and new and innovative customer support methods and technologies required. Strong training and facilitation skills required
- Ability to translate technical concepts into user-friendly guidance and communicate effectively, both written and orally, with faculty, staff, and leadership
- Moderately complex to complex problem-solving skills and knowledge of sophisticated analytical methods
- Diagnose and repair advanced problems in response to customer-reported incidents related to enterprise academic technologies
- Install, configure, troubleshoot, and maintain varied customer hardware and software, including user access provisioning and system maintenance
- Design, implement, and maintain a problem tracking and resolution database (Service Now) to provide timely support for time-sensitive issues
- Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements related to assessment systems, providing preventative action recommendations and solutions to recurring software and hardware problems
- Serve as the lead trainer and technical consultant for supported academic technologies, interfacing with faculty and staff teams
- Analyze customers' business needs, develop technical requirements, and design and deliver workshops, training sessions, and individual consultations
- Develop and maintain documentation, guides, and self-service resources, ensuring completeness and accuracy of technical documentation methods and procedures
- Develop customer support policies, procedures, and standards to promote best practices and enhance adoption and effective use
- Research, evaluate, and participate in pilot testing and validation of new technologies, preparing Requests for Quotes (RFQs) as needed
- Configure integrated solutions to meet customer needs, assessing integration, usability, and alignment with institutional standards
- Implement client solutions, supporting implementation planning, rollout, and communication activities
- Monitor system usage, identify information technology requirements for the department, and identify opportunities to improve service delivery
- Serve as technical consultant and liaison between IT,…
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