Insurance Configuration ​/ Implementation Consultant

Client Success Manager – Insurance

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.

You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a highly accomplished Client Success Manager – Insurance to manage strategic enterprise client relationships, drive retention and growth, and ensure clients realize measurable value from our insurance technology solutions.

We are seeking an experienced Insurance Configuration Consultant / Implementation Consultant to lead the successful implementation, configuration, and optimization of enterprise insurance technology solutions for clients.

This role is ideal for a client-focused consultant who can bridge the gap between business requirements and technical solutions. The consultant will work closely with clients and internal Product, Engineering, UX, Sales, and Customer Operations teams to understand business needs, translate requirements into system configurations, manage implementation activities, and ensure successful adoption.

The ideal candidate brings strong experience with enterprise SaaS implementations, client consulting, requirements gathering, platform configuration, process improvement, and cross-functional program delivery.

• Lead end-to-end client implementations, from discovery and requirements gathering through configuration, testing, training, deployment, and post-implementation support.
• Conduct client discovery sessions and workshops to understand business processes, requirements, goals, and challenges.
• Translate business requirements into detailed configuration specifications and practical technology solutions.
• Configure and optimize insurance platforms based on client requirements and established implementation standards.
• Partner with Product and Engineering teams to identify system capabilities, integration requirements, technical constraints, and potential enhancements.
• Serve as a trusted advisor to clients throughout the implementation lifecycle.
• Manage multiple implementation work streams, timelines, dependencies, risks, and client deliverables.
• Coordinate user acceptance testing, issue resolution, validation, and implementation readiness.
• Identify opportunities to improve workflows, standardize processes, and increase implementation efficiency.
• Develop and deliver client training, demonstrations, documentation, and enablement materials.
• Translate complex technical concepts into clear, business-oriented recommendations for client stakeholders.
• Collaborate with Sales and Customer Success teams during solutioning, onboarding, expansion, and client transition activities.
• Identify implementation risks and escalate issues appropriately while driving them toward resolution.
• Support continuous improvement of implementation methodologies, configuration standards, documentation, and best practices.

• 7+ years of experience in consulting, implementation, professional services, business analysis, configuration, or enterprise SaaS delivery.
• Demonstrated experience leading complex client implementations from discovery through deployment.
• Strong requirements gathering and business process analysis skills.
• Experience…