Desktop Support Specialist

• Workstation & System Support:
  Image, configure, deploy, maintain, replace, and troubleshoot Windows desktops and laptops.
• Apply workstation patches and updates and assist with monitoring and remediation of endpoint vulnerabilities and security issues.
• Install, configure, maintain, and troubleshoot approved third-party software.
• Install, configure, troubleshooting, and support network printers, docking stations, monitors, and other peripheral equipment.
• Diagnose workstation hardware and software issues and coordinate replacement or escalation when necessary.
• Microsoft 365 Desktop Application Support:
  Provide end-user technical support for Microsoft Word, Outlook, Excel, PowerPoint, One Drive, Teams, and other Microsoft 365 applications.
• Troubleshoot local user-profile issues, application errors, synchronization problems, connectivity issues, and Microsoft 365 desktop-client configurations.
• Support Microsoft 365 administration activities involving mailboxes, distribution lists, shared mailboxes, calendars, and related services.
• Power Shell & Automation:
  Use Power Shell to perform desktop-management and administrative activities.
• Develop or utilize Power Shell scripts to automate repetitive tasks, support workstation configuration, maintain system inventories, and assist with configuration-baseline enforcement.
• Identify opportunities to improve efficiency through automation and standardized processes.
• Structured Cabling & Network Connectivity:
  Perform basic network connectivity troubleshooting and structured cabling activities.
• Connect desktop wall-jack runs to appropriate patch-panel ports.
• Patch panel connections to designated network switch ports while maintaining correct port alignment and established cabling standards.
• Assist with diagnosing workstation connectivity issues and coordinate with network personnel when escalation is required.
• Project & Task Management:
  Manage assigned projects, technical initiatives, service requests, and operational tasks.
• Plan and prioritize workloads based on deadlines, customer requirements, and operational priorities.
• Track progress, communicate status, identify potential issues, and complete assigned deliverables within established timelines.
• Customer Support & Documentation:
  Provide front-line technical support through enterprise ticketing systems, in-person walk-up support, email, and telephone.
• Troubleshoot technical issues professionally and communicate solutions clearly to customers with varying levels of technical knowledge.
• Document incidents, service requests, troubleshooting activities, resolutions, system changes, and other required information.
• Maintain technical documentation and follow established departmental procedures, work instructions, security requirements, and operational standards.

• Hands-on experience supporting Windows desktop and laptop environments in an enterprise setting.
• Comfortable troubleshooting hardware, software, Microsoft 365, printer, and network connectivity issues directly with end users.
• Experience using Power Shell to automate administrative tasks or manage workstation environments.
• Ability to work 100% on-site and provide hands-on technical support as needed.
• Able to lift and move equipment weighing up to 50 pounds.
• Eligibility to receive Secret Security Clearance.
• Experience supporting Microsoft Windows desktop operating systems in an enterprise environment.
• Experience administering and supporting Microsoft 365 applications and services.
• Experience managing Microsoft 365 functions such as mailboxes, distribution lists, shared resources, and calendars.
• Proficiency using Power Shell for automation, workstation administration, inventory management, or related desktop-support activities.
• Understanding of basic network connectivity, structured cabling, patch-panel configurations, and switch-port mapping.
• Demonstrated ability to diagnose and resolve hardware, software, application, peripheral, and connectivity issues.
• Ability to independently manage assigned projects and tasks, prioritize workloads, track progress, and meet established deadlines.
• Strong customer service, communication, and troubleshooting skills.
• Ability to lift, move, install, and relocate computer equipment weighing up to 50 pounds.
• Be eligible to receive Secret Security Clearance.

Demonstrates expertise in Windows Desktop and Laptop Support, including troubleshooting hardware and software issues, and providing Microsoft 365 application support. Proficient in using Power Shell for automation and managing workstation environments while ensuring effective project and task management.

• Windows Desktop Support
• Microsoft 365 Administration
• Power Shell Automation
• Network Connectivity Troubleshooting
• Customer Service Skills

• Windows Desktop Support
• Microsoft 365 Application Support
• Power Shell Scripting
• Hardware Troubleshooting
• Software Troubleshooting
• Network Connectivity
• Structured Cabling
• Project Management
• Technical…