Technical Writer

• Candidates who do not meet the minimum required qualifications or residency criteria may not be considered, as this could result in unnecessary time spent for both parties.
• Candidates must not require sponsorship now or in the future (e.g., H-1B visa).

We are seeking an experienced Senior IT Business Analyst / Technical Writer to support IT operations, documentation recovery, process improvement, and technology initiatives.

• Lead stakeholder interviews, discovery sessions, workshops, and requirements gathering.
• Analyze and document IT/business processes, workflows, dependencies, and operational procedures.
• Create SOPs, runbooks, desk aides, knowledge articles, system/recovery documentation, process maps, and workflow diagrams
  .
• Translate technical SME knowledge into clear, structured documentation.
• Support IT operations, incident/issue management, vendor coordination, release management, and change management.
• Identify documentation gaps, process risks, and opportunities for standardization.
• Manage documentation priorities, deliverables, and multiple work streams.
• Work with technical teams across infrastructure, applications, cybersecurity, and IT service delivery.

• 10+ years of Business Analysis, Technical Writing, IT documentation, or related experience.
• Strong requirements elicitation, stakeholder management, facilitation, and documentation skills.
• Advanced Microsoft 365 skills, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong Microsoft Visio experience for process mapping and workflow documentation.
• Experience working with technical SMEs and complex IT environments.
• Strong organizational, analytical, and communication skills.

• Healthcare/Medicaid, government, or regulated-environment experience.
• Documentation recovery, knowledge management, or process-standardization experience.
• Cybersecurity, disaster recovery, business continuity, or ITSM documentation experience.
• ITIL, NIST, CIS, CBAP, CCBA, PMI-PBA, or PMP.