Solution Architect FaceUp; East Coast

About Face Up:

Face Up is a B2B SaaS Compliance and Ethics platform headquartered in Prague, with a US entity and customers primarily in the United States, the Middle East and Europe. Since 2017, we've been building trust and transparency in organizations worldwide - from schools tackling bullying to big companies and public institutions strengthening compliance and ethical culture. We serve compliance managers, HR leaders, and ethics & compliance teams who need a trusted reporting channel and a workflow to manage investigations.

Today, our cloud-based B2B SaaS platform serves 3,500+ organizations across 70 countries.

We are hiring a Solution Architect based in the East Coast
, to bring deep technical expertise to our Sales team
, supporting larger and technically complex deals. You'll partner with our Account Executives and Account Managers, bringing the technical knowledge that helps close deals, deliver smooth onboardings, and drive expansion - bridging Sales, Customer Experience, and R&D.

A quick note, because the title means different things at different companies: this isn't a platform, cloud, or software engineering role.

• Technical Pre-Sales & Discovery

  • Partner with AEs on complex, multi-stakeholder deal cycles

  • Lead deep technical discovery and deliver customized demos and solution briefings that tell Face Up's differentiated story to both technical buyers (IT, security, tech management) and non-technical ones (Compliance, HR, management)

• Technical Evaluations & Live Solution Design

  • Scope and run technical evaluations (POCs) for large customers

  • Design workflows and technical setup, configure and prototype live solutions

  • Validate API and architecture fit (REST APIs, webhooks, SaaS integration patterns)

• RFPs & Technical Proposals

  • Respond to RFPs and RFIs, build and leverage AI tools to complete them efficiently

  • Own the technical solution proposal end-to-end, including security and technical aspects

  • Explain technical architecture in terms non-technical stakeholders understand

• Onboarding & Expansion

  • Onboard larger customers with a smooth handover to AMs

  • Build reusable activation assets (setup flows, integration templates, self-serve onboarding materials etc.) for scale

  • Support AMs on technical expansion opportunities

• Product Liaison & Technical Education

  • Act as the liaison between Customer Facing teams and R&D - channel customer requirements and feedback into R&D team

  • Educate internal stakeholders on the technical topics

• You have 3-5+ years in a technical pre-sales, solutions architecture/engineering role in B2B SaaS.

• You know how to lead a deep technical discovery, uncover customers’ pain points, and qualify technical fit.

• You have experience owning the solution design - workflows, architecture, solution proposals..

• You have at least basic knowledge of API and integrations and can configure and prototype live solutions.

• Dealing with RFPs/RFIs is nothing new to you, you know how to answer, know when to be a diplomat and when to push back.

• You have run many technical evaluations (POCs) and demos, you know how to tailor your message and can credibly navigate different audiences (tech, non-tech, leadership, HR, Compliance etc.).

• You are able to simplify complex ideas and explain technical product capabilities in a way that communicates value to non-technical stakeholders.

• You have proven experience onboarding large customers at scale.

• You have a builders mindset, take ownership, and enjoy solving business challenges.

• Domain knowledge in whistleblowing, compliance, or a related regulated space is a big plus.

• Leveraging AI is your daily bread - use AI to meaningfully multiply my own output, evaluate where AI adds real value vs. noise and help your team…