ESS Technology Specialist ; Tech Specialist ; Charleston, SC

Position: ESS Technology Specialist 4 (Tech Specialist 4) - Charleston, SC
Overview About M.C. DeanM.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking an ESS Technology Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities Analyze system performance and recommend improvements

Provide support to the system administration and engineering team using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

Communicate with customers, manufacturers, vendors and system administrators

Train system users and other system support personnel

Analyze and modify preventive maintenance checklists for system changes

Troubleshoot system performance issues and implement corrective actions

Organize and prepare detailed documentation of system performance, including service request records and analysis

Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

Provide on site system support post deployment Read and interpret engineering drawings

Understand SOP and SOW documentation

Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency

Build systems end to end including OS, databases, applications, etc. as part of both PITCO and system proof of concept

Stay abreast of industry technology

Perform basic configuration of numerous IT technologies (storage, routing/switching infrastructure, etc.)Perform basic Cybersecurity tasks (patching, hardening, etc.)Interface with internal and external customers demonstrating excellent oral and written communication skills

Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

Read blue prints, schematics and statements of work (SOW).Coordinate with field personnel and/or engineering team to discuss any potential installation issues

Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).Performs research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems.

Independently and as part of a team, reviews, analyzes, and resolves…