Senior IT Support Administrator

Posting Summary

Posting Number STA
00707PO26 Job Family Information Technology Job Function IT Product Support USC Market Title IT Customer/Product Support Tech Link to USC Market Title (Use the "Apply for this Job" box below). Job Level T4 - Technical Support Business Title (Internal Title) Senior IT Support Administrator Campus Columbia Work County Richland College/Division College of Nursing Department CON Nursing Information Technology

State Pay Range T05 USC Market Range MRH - $64,827 $ 81,034 $ 97,241 Anticipated Hiring Range $75,000

Location of Vacancy Part/Full Time Full Time Hours per Week 37.5

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

From the Upstate to the Low country, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning.

All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

This position provides systems administration, enterprise endpoint management, and advanced technical support for the College of Nursing. It shares administrative ownership of the College’s Windows and macOS endpoint environments and related enterprise technologies, including Microsoft Intune, Jamf/mobile device management ( MDM ), Microsoft Active Directory, and Group Policy. This role provides frontline and advanced technical support to faculty, staff, and students across College locations and serves as a senior technical resource and escalation point for the IT support team.

It provides advanced administration and support for classroom, audiovisual, conferencing, and live streaming technologies and works collaboratively with College IT staff, university technology partners, vendors, and other stakeholders to administer technology systems, resolve complex and systemic technical issues, implement solutions, support technology projects, and maintain reliable, secure, and responsive technology services.

• Requires job related accreditation from a technical school or an applicable skilled trades program and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

• Experience providing advanced technical support and systems administration in a complex organizational environment, preferably within higher education, healthcare, or a similarly distributed environment.
• Experience administering enterprise Windows and macOS endpoint environments, including Microsoft Intune, Jamf or comparable mobile device management ( MDM ) platforms, Microsoft Active Directory, and Group Policy.
• Experience with device provisioning and automated deployment, application packaging and software deployment, configuration and policy management, patch management, endpoint security and compliance, endpoint monitoring and troubleshooting, and technology lifecycle management.
• Experience independently diagnosing and resolving complex or systemic technical issues and administering technologies supporting multiple users and managed endpoints.
• Experience supporting audiovisual, classroom, conferencing, and instructional technology systems.
• Experience supporting live streamed and hybrid events, including cameras, audio systems, video switching, streaming platforms, and network-based AV technologies.
• Experience providing technical guidance,…