ServiceNow Platform Engineer - Insurance Smart Apps

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.

You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are seeking an experienced Senior Service Now Platform Engineer to manage, enhance, and optimize the Service Now platform across enterprise environments. This role combines platform administration, engineering, automation, integrations, and operational support to ensure a secure, reliable, scalable, and high-performing Service Now environment.

The ideal candidate brings strong hands-on experience with Service Now platform administration and a solid understanding of Service Now development, JavaScript, integrations, and enterprise IT operations. This position will work closely with infrastructure, cloud, security, networking, and application teams to deliver platform capabilities and continuously improve the Service Now ecosystem. Approximately 20% of the role will focus on Service Now development and automation, with the remaining focus on platform engineering, administration, reliability, and operational excellence.

• Administer, maintain, and optimize the Service Now platform across development, test, and production environments.
• Ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration.
• Plan and execute Service Now upgrades, patches, instance cloning, releases, and environment maintenance.
• Configure and manage Service Now users, groups, roles, access controls, system properties, certificates, and other platform components.
• Administer and support MID Servers, integrations, and connectivity between Service Now and enterprise applications.
• Monitor platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions.
• Partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams to support enterprise integrations and platform initiatives.
• Support Service Now ITSM capabilities and ensure platform configurations align with security, governance, and Service Now best practices.
• Coordinate platform changes, maintenance activities, releases, and disaster recovery processes while minimizing disruption to business operations.
• Develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks.
• Design, develop, test, and maintain Service Now solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations.
• Build automation and reusable solutions that reduce manual effort and improve platform efficiency and reliability.
• Develop and maintain integrations between Service Now and internal or third-party systems…