Utlities Team Supervisor

** Location
* * Charleston - 997 Morrison Drive, Suite 402
** Business
* * Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
** Job Description
*
* Job Title:

Utilities Team Supervisor

Primary Responsibilities:

The
** Utilities Team Supervisor
** is responsible for overseeing day-to-day utility operations, managing a team of Utility Specialists and serving as the primary contact with the company’s third-party utility service provider. This role ensures timely issue resolution, efficient onboarding, and continuous improvement of utility processes across all markets.
** Skills &

Competencies:

*** Bachelor’s degree or equivalent experience required.
* 3–5 years in a service-focused role, ideally in property management.
* Experience managing remote teams and resolving escalated issues.
* Strong knowledge of fair housing and local real estate laws (where applicable).
* Proficient in Microsoft Office Suite; advanced Excel skills preferred.
* Experience with Simple Bills or similar utility management platforms is a plus.
* Excellent written and verbal communication skills.
* Strong customer service and problem-solving abilities in a fast-paced environment.
* Highly detail-oriented with strong organizational and multitasking skills.
* Able to work flexible hours, including weekends or holidays, based on business needs.
*
* Essential Job Functions:

*** Lead and manage Utility Specialists, including onboarding, training, performance management, and workflow coordination.
* Serve as the primary escalation point for complex or unresolved utility issues.
* Manage workload and priorities for the third-party utility provider (Simple Bills).
* Conduct in-house utility training sessions for Market Leads.
* Oversee utility onboarding processes in markets not supported by third-party providers.
* Coordinate with field leadership to address tenant utility needs and improve service delivery.
* Identify opportunities to streamline processes and improve operational efficiency.
* Develop and maintain tenant utility communication programs.
* Collaborate with cross-functional teams to mitigate utility-related tenant issues.
* Manage and resolve Level 2 utility escalations.
* Perform other duties as assigned by leadership.
** Key Metrics & Responsibilities:
*** Respond to utility disconnects within 24 hours.
* Respond to CMS blogs from the Field Team within 24 hours.
* Maintain fewer than 20 residents in FALSE status on Simple Bills accounts.
* Ensure utility transfers are completed within a 3-day SLA for residents in NC, Dallas, and other markets where third-party utility services are restricted during Turn.
*
* Physical Requirements:

*** Must be able to work in office as regularly scheduled - Capable of working extended hours, including evenings, weekends and holidays as necessary.
* Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
* Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
* Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement…