Branch Manager

Description

Responsible for the overall success and daily operations of the branch to include inside sales and warehouse operations. This position reports to the VP Sales & Operations and serves as a manager for all Inside Sales and Operations employees in the branch as well as Profit & Loss oversight. Collaborate with Sales Leadership to achieve desired growth plans.

• Inspects warehouse facilities and equipment and recommends changes in allocation of space and procedures to supervisor.
• Plans pickup and delivery schedules for truck drivers.
• Recruits, hires, promotes, trains, and evaluates branch operations personnel; listens to employees and creates a positive working atmosphere in the branch; takes disciplinary action when necessary.
• Monitors branch inventory levels for all product lines; coordinates with sales personnel and purchasing support staff.
• Answers inquiries on types of service offered, schedules, and areas serviced.
• Investigates customers’ complaints involving such matters as damaged items, and customer deliveries and transfer shipments.
• Oversees the shipment of all outbound freight to ensure accuracy and sound loading practices for customer deliveries and transfer shipments.
• Directs and oversees the receiving of all inbound freight to ensure accuracy and proper placement of product; creates receiving Advanced Shipping Notifications, enters information into the computer.
• Files receiving paperwork.
• Performs receiving, verifying, and checking delivered material and restocking.
• Picking orders, palletizing orders, staging orders, loading trucks, unloading trucks, operating sit down and standup forklifts.
• Uses automated WMS RF scanning device.
• Prepares UPS and LTL shipments, entering shipping information into World Ship and Cerasis programs.
• Conducts monthly inventory cycle counts and researches inventory variances for explanations.
• Makes inventory adjustments to reflect accuracy of inventory.
• Provides regular input to Purchasing regarding product needs, forecasts, and new item request.
• Responsible for cash and expense management for branch business activities in accordance with NBH business practices.
• Monitors accurate record of hours worked by all operations personnel, including sick time and vacation days, and approves all time in accordance with payroll system. reports to appropriate Lynchburg staff member.
• Maintains and promotes a clean, neat, and safe workplace.
• Maintains truck/driver related reports, forms, or requirements necessary to comply with state and federal DOT regulations.
• Maintains accurate warehouse/driver safety programs and records.
• Purchases local miscellaneous items for warehouse use, as needed, in accordance with established budgetary considerations.
• Conducts monthly safety warehouse meetings covering issued safety topics and to communicate company policies and procedures to all warehouse and driver personnel; meetings should include product orientation, news, and discussion of employee concerns and/or ideas.
• Develops and maintains damage/scrap inventory list and inventory for warehouse use and report to appropriate staff monthly.
• Responsible for all budgets and reporting for branch performance for finance, operations, purchasing, Human Resources.
• Develops and manages controllable expense budget.
• Establishes staffing schedules.
• Coordinates inter-company transfers.
• Oversees warehouse safety policy and procedures.
• Responsible for selection, training development, motivation, review and control of warehouse employees to assure continuity of efficient operations.
• Ensures proper resolution to product life cycle procedures.

• Oversees quotations for projects and material requests noting details of the job and all appropriate charges with authority to adjust and or deviate from standard pricing parameters.
• Regularly designated by Sales Manager, serves as branch contact for problem solving or special liaison for strategic key customers and contractors for special customer service needs orders and requesting on potential or pending orders.
• Monitors incoming calls into the office for prompt answering as…