Premier Concierge Manager M-F - Wardman Park; Lease

Position: Premier Concierge Manager M-F 3p-11p - Wardman Park (Lease-Up)
** ABOUT GREYSTAR
** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .
** JOB DESCRIPTION SUMMARY
** This position is responsible for managing the concierge and security services and resident relations while working directly with vendors and on-site staff and team members, ensuring residential needs are met.
** JOB DESCRIPTION
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* Essential Responsibilities:

** 1. Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
2. Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
3. Responsible for implementing, training and ongoing management and monitoring of the virtual concierge program which will include changes for resident needs and issue resolution.
4. Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, two corporate suite management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
5. Responsible for inventory of community supplies for common area amenities.  Includes inventory of south tower great room kitchen amenities (Wine glasses, plates, spoons, knives etc. plus inventory of cups, water, ice, napkins and party event supplies).6. Provide staff coverage calendars, lead weekly team meeting and present at monthly property staff meeting.
7. Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances.  Also collects bid for resident services as needed.
8. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
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* Other Responsibilities:

** 1. May completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
** Organizational Responsibilities:
*** Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
* Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
* Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
* Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge…