Assistant Property Manager

Assistant Property Manager (Project Management) Employment Philosophy

Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of the Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

The 5 Basics

• Community Appearance
• Intentional Presentation
• Exceptional Homes
• Prompt Attention
• Resident Satisfaction

The 5 Ps

• Personality
• Purpose
• Passion
• Preparation
• Participation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

• Assist the Community Manager with managing the day‑to‑day operations of the assigned community, exemplifying Carter-Haston’s management philosophy based on the Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts.
• Collect and post rent payments and fees; collect and manage delinquencies; enforce policies and procedures outlined in the lease to maximize revenue for the community.
• Update and maintain records for move‑ins/outs, application status, traffic activity, closing ratios, and other assigned tasks.
• Act as the on‑site supervisor in the absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and managing the daily operations of the community in compliance with company policies and procedures.
• Assist with developing and tracking social media campaigns and marketing strategies.
• Conduct prospective community and apartment tours as needed.
• Manage the eviction process by following pre‑established company procedures.
• Participate in and document property inspections (grounds, common areas, parking lots, move‑ins/outs, make‑readies, annual inspections, etc.).
• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews.
• Promote resident satisfaction and retention by following established industry standards and company policies.
• Manage the renewal process for current residents.