HOA Supervisor

** Location
* * Charleston - 997 Morrison Drive, Suite 402
** Business
* * Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
** Job Description
*
* Job Title:

** HOA Supervisor
** The
** HOA Supervisor
** is fully accountable for the performance of the dedicated HOA team which is a combination of on-shore and off-shore resources. They are the first level people manager for the employees accountable for day-to-day oversight and performance according to a defined set of KPIs. Managing the HOA Specialists includes their day-to-day priorities and performance, task delegation and ensuring completion of tasks.

You will need strong attention to detail, analytical capability, computer confidence, and follow-through skills to interact directly with third party HOA and City organizations.
** Skills &

Competencies:

*** 3+ Property Management and HOA experience required.
* 2+ years of supervisory experience including hiring, performance management and team accountability.
* Experience in single family, multi family or student housing, a plus.
* Experience handling violations, compliance and regulatory workflows.
* Ability to motivate and influence team to strong results
* Experience or familiarity with Salesforce, preferred
* Demonstrates strong organizational skills with a strong attention to detail.
* Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred
* Demonstrated strong written and verbal communication skills
* Demonstrated customer service skills in fast paced environment
* Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
* Ability to prove critical thinking, problem solving concepts and ability to improve processes for the efficiency of the department.
*
* Essential Job Functions:

*** Developing and maintaining process improvements for the HOA Department to ensure the utmost efficiency on the team.
* Train, coach, develop current and new team members to be up to speed in day-to-day responsibilities.
* Management of HOA specialist to KPIs for daily performance.
* Managing HOA and City Violations in a timely manner on a daily basis.
* Managing the Maymont HOA inbox on a daily basis.
* Leading all HOA and City questions within Maymont Homes.
* Ensuring all appropriate chargebacks and HOA Admin fees are applied to tenant ledgers.
* Assisting Leasing with management of HOA Welcome Packs for new and renewal residents.
* Ensuring an accurate and up-to-date HOA database in CMS and/or Salesforce.
* Updating HOA records for any missing HOA contact information and CC&Rs.
* Managing the collection of HOA Pool passes and Gate codes.
* Producing a quarterly HOA Resident newsletter to nurture HOA awareness.
* Reviewing HOA credentials for all new HOA onboarding to ensure legitimacy for payment processing.
* Working closely with the HOA AP Team (who are responsible for paying HOA dues).
* Proactively reviewing violation processes for continuous improvements.
* Working with cross functional teams (Maintenance, Accounting, Field Teams, Construction Analysts, MoMs, and Legal) to maintain and monitor HOA and City compliance.
** Key Metrics & Responsibilities
*** 24-hour response to violations.
* 200 HOA inbox reviews/week completed