Project Manager, Business Management, Operations Manager

Overview

Anatta is a leading Shopify Plus partner building enterprise-grade commerce ecosystems for ambitious brands. We don't just implement—we architect solutions that solve real business problems. Our clients choose us when complexity demands expertise, and when the stakes are too high for generic execution.
The Project Manager is an experienced leader responsible for managing complex, high-value eCommerce projects while mentoring junior PMs and contributing to practice improvements. This role drives delivery excellence across multiple concurrent projects, often involving enterprise clients with sophisticated requirements. Beyond project execution, the PM serves as a trusted advisor to clients, influences delivery methodology, and takes ownership of portfolio-level challenges. They balance hands‑on project leadership with people development, process optimization, and strategic client relationship management.

• Leads complex, multi-workstream projects with enterprise clients, managing dependencies across technical, creative, and business teams
• Owns end‑to‑end delivery for high‑value engagements, ensuring on‑time, on‑budget execution while maintaining quality standards
• Manages multiple concurrent projects, balancing priorities and resources across portfolio
• Drives proactive risk management, identifying issues before they become blockers and implementing mitigation strategies
• Leads change management processes, negotiating scope changes and managing client expectations on budget and timeline impacts
• Ensures business objectives, KPIs, and success metrics are defined, tracked, and achieved
• Owns project roadmap build and execution.

• Serves as primary point of contact for enterprise client stakeholders, building trusted advisor relationships
• Facilitates executive-level conversations, translating technical complexity into business value
• Manages difficult conversations with tact and diplomacy, de‑escalating issues and maintaining client confidence
• Proactively identifies opportunities for account growth and expansion

• Mentors and coaches Project Managers and Associate PMs on methodology, client management, and delivery best practices
• Provides guidance on complex project challenges and escalations
• Conducts project retrospectives and captures lessons learned to improve team performance
• Participates in hiring and onboarding of new project management team members

• Identifies and implements process improvements to increase delivery efficiency and quality
• Contributes to PM practice development, including templates, playbooks, and standards
• Shares knowledge across teams through documentation, training, and peer learning sessions
• Collaborates with Program Director on resource planning and capacity management

• Owns P&L for assigned projects, monitoring budget utilization, profitability, and forecasting
• Manages change requests with clear financial impact analysis
• Ensures accurate time tracking and resource allocation to maximize billability

• Bachelor's degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 5+ years experience in a project management role in the technology/digital space
• Demonstrated experience managing enterprise clients and complex stakeholder environments
• Proven leadership, relationship-building, and executive presence
• Experience mentoring and developing junior team members
• Advanced budget and financial management including P&L ownership and earned value management
• Track record of managing high‑value client relationships and driving account growth
• Ability to manage ambiguity, work under pressure, and meet aggressive deadlines
• Excellent problem-solving skills with ability to think strategically and execute tactically
• Outstanding communication skills across all levels (written, verbal, presentation, executive briefings)
• Strong coaching, mentoring, conflict resolution, and negotiation abilities
• Demonstrated ability to influence without authority and drive change across organizations

• Experience working at a…