Call Center Manager

Bathrooms of Charleston
Call Center Manager

Charleston, SC | Base Pay + Appointment Bonuses | Full-Time | Leadership Role

Organized. Professional. Strong communicator. Bathrooms of Charleston is hiring a Call Center Manager to oversee inbound and outbound lead management for our one-day bath division. This role ensures our sales team receives well-qualified appointments and supports the overall customer experience.

We provide one-day bath upgrades and full bathroom remodeling services throughout the Charleston region. Clients count on us for professionalism, responsiveness, and quality work.

• Manage all incoming calls and set sales appointments
• Reach out to leads from digital sources and marketing campaigns
• Conduct outbound calls to potential customers
• Oversee call scripts, messaging quality, and team performance
• Handle scheduling, reporting, and basic administrative tasks
• Collaborate with sales and marketing teams to improve lead flow

• Previous call center, customer service, or administrative experience
• Strong phone communication skills
• Ability to organize, track, and prioritize daily tasks
• Comfortable coaching others and improving processes
• Positive attitude and professional demeanor

• Competitive base pay
• Bonuses for appointments set
• Opportunity to build and grow a call center team
• Supportive environment with long-term career potential

Apply now to help drive growth for a company focused on customer service and team success.