Customer Experience QA Specialist
Job in
Charleston, Charleston County, South Carolina, 29408, USA
Listed on 2026-08-20
Listing for:
Ifas-LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst, Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Ifas-LLC in Charleston, SC is seeking a Quality Assurance Analyst to support the Quality Control Program within the Office of Customer Engagement. The role focuses on reviewing employee output, providing performance feedback, and coaching to drive continuous improvement for customer service and payroll support.
Under supervision, you will monitor email interactions, compile performance data, and use approved AI-enabled tools when authorized to improve reports while maintaining confidentiality
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