ISO 9001 Quality Management System Coordinator

• Manage QMS document control, including reviewing, revising, and maintaining quality manuals, work instructions, standard operating procedures, master lists, and quality records
• Support document management systems through user access, reporting, troubleshooting, and guidance
• Coordinate onboarding for new Quality Representatives and employees
• Develop, test, maintain, and deliver QMS training, competency modules, and user guidance
• Coordinate monthly performance reviews; maintain metric workbooks and dashboards; track changes; analyze trends; and provide recommendations to management
• Support management review meetings by coordinating materials, documenting decisions and action items, preparing minutes, and monitoring follow-through
• Plan, schedule, coordinate, and support the ISO 9001 internal audit program; serve as a Supporting Auditor when assigned
• Document objective evidence and findings and maintain audit records
• Support external audits, surveillance activities, and certification readiness
• Review and approve Corrective Action Reports and Plans; guide root cause analysis; monitor progress; and verify implementation and closure
• Maintain registers for actions, risks, opportunities, and external providers
• Support QMS implementation and continual improvement across CGFS business units
• Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical solutions
• Prepare reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications
• Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting deadlines

• Bachelor’s degree from an accredited college or university in finance, economics, business administration or a closely related field
• At least four years of relevant professional experience supporting an ISO 9001 quality management system
• Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment
• Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions
• Excellent technical writing, proofreading, presentation, communication, and computer skills
• Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams
• Hands‑on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness
• Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management
• Project-management experience
• Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness
• CGFS Knowledge Base experience is preferred
• Salesforce experience is preferred
• Microsoft 365: intermediate-to-advanced proficiency in Word and Excel; proficiency in Teams, PowerPoint, Outlook, SharePoint, and Forms
• Visio, Power BI, and Power Automate are desired
• Experience with Adobe Acrobat and enterprise document-management or knowledge-base platforms
• Analytical curiosity and disciplined attention to detail
• Sound judgment, integrity, and respect for controlled information and documented processes
• Initiative, accountability, and ability to manage multiple priorities and deadlines

Demonstrates expertise in managing Quality Management Systems (QMS) with a focus on ISO 9001 standards, including document control, audit support, and performance metrics development. Proficient in technical writing and communication, with a strong ability to analyze complex requirements and implement effective solutions.

• ISO 9001 Quality Management System Support
• Lead Internal Auditor Certification
• Corrective Action and Root Cause Analysis
• Performance Metrics Development
• Project Management Experience

• Document Control Management
• Quality Manual Review
• Audit Record Maintenance
• Risk and Opportunity Management
• Performance Metrics Analysis
• Technical Writing
• Data Analysis
• Process Improvement
• Training Development
• ISO 9001 Internal Audit

• Professional Communication
• Collaboration
• Attention to Detail
• Initiative
• Accountability

• ISO 9001 Lead Internal Auditor Certification

• Quality Management System
• ISO 9001
• Corrective Action Reports
• Internal Audits
• External Audits
• Performance Reviews
• Metric Workbooks
• Business Process Mapping
• Stakeholder Collaboration
• Continuous Improvement

• Microsoft 365
• Salesforce
• Power BI
• Visio
• Power Automate
• Adobe Acrobat
• Document Management Systems
• Knowledge Base Platforms