PT Customer Lead

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

JOB DESCRIPTION

Count on me - We know what to do, we make it easy, we do our part and we care!

Job Title:
Customer Lead

Success Factors Job Code: 1300432

Department:
Front End Reports

To:
Customer Service Manager

Primary

Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

• Greet each customer and uses his or her name whenever possible

• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

• Check the bottom of every cart and under all baby seats for items before completing an order

• Follow correct bagging procedures for the correct use of bags by type

• Scan customers' order and handles the payment transaction, per standard practice

• Avoid personal conversations with other associates when customers are present

• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

• Follow procedures for refunds and error correction

• Make every attempt to maintain accurate cash control

• Follow procedures and performs overrides

• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).

• Maintain alertness and call for assistance when needed to service customers per service standards

• Check prices quickly and accurately

• Is courteous and helpful to other associates

• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation

• Report any register malfunction to the Customer Service Manager or MOD

• Ensure the MVP savings center KIOSK is filled with paper and properly working

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at