Retail Associate, Cashier

Job Description

Job Description:

Hourly Associates at sweet

Frog are responsible for delivering an exceptional guest service experience by maintaining a clean, welcoming, and efficient store environment while ensuring high-quality product presentation and service. Associates serve as the face of the brand and are expected to provide friendly, attentive customer service while supporting daily store operations.

Key Responsibilities:

• Greet all guests in a friendly, upbeat, and professional manner upon entry
• Assist customers with product selection, explain self-serve options, and answer questions if needed
• Ensure a positive, fun, and welcoming atmosphere for all guests
• Address customer concerns promptly and
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• Accurately operate the cash register and the POS system
• Process cash, card, gift card, and digital payments efficiently
• Maintain accuracy in handling money and providing change

• Prepare and restock toppings, fruits, and yogurt machines as needed using FIFO (First in first out)
• Ensure all products are fresh, properly labeled, and visually appealing
• Monitor inventory levels and notify management when supplies are low

• Maintain cleanliness of the store, including lobby, topping bar, and back-of-house areas
• Follow all food safety and sanitation guidelines
• Clean equipment, surfaces, and utensils regularly throughout shifts
• Complete opening, shift, and closing cleaning tasks

• Stock and organize inventory, including toppings, cups, and supplies
• Assist with opening and closing procedures, including setup and breakdown of stations
• Work collaboratively with team members to ensure smooth daily operations

• Demonstrate reliability, punctuality, honesty, and a strong work ethic
• Take initiative during slow periods by completing cleaning and restocking tasks
• Maintain a professional appearance and positive attitude at all times
• Be flexible with scheduling, including mornings, weekends, and holidays

This role operates in a fast-paced, customer-focused retail food environment that requires standing for extended periods, multitasking, and maintaining attention to detail while interacting with guests.

Hourly Associates at sweet

Frog play a vital role in creating a fun memorable experience by combining excellent customer service, strong teamwork, and consistent store cleanliness and organization. Their contributions directly impact guest satisfaction and overall store success.

The Sweet Frog Franchise is a growing Frozen Yogurt Company in a fast growing community.