Retail Solutions Specialist Myrtle or Charleston area

Retail Solutions Specialist Myrtle Beach or Charleston area

Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores.

Responsible for organizing and training store managers and clerks on lottery equipment.

Act as a liaison between Retail Solutions, lottery, retail and internal customers.

Assist with SCiQ project rollout preparation (i.e., conduct store pre‑sites, pre‑site documentation, system staging).

Complete online surveys with photos and details gathered from store visits.

Conduct and review pre‑implementation documentation to ensure accuracy during installs.

Conduct Train‑the‑Trainer and product information presentations with internal and external customers.

Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.

Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.

Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners.

Work with internal teams to ensure the product technology functions as designed.

Work with other departments in support of site sales and support goals.

Ability to adapt to a fast‑paced environment.

Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies.

Ability to communicate problems with management.

Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol.

Other functions and responsibilities as assigned.

1-3 years of experience in retail and/or sales.

1-3 years of lottery experience.

Demonstrated ability to multi-task while ensuring accuracy and considering the end-user.

Ability to translate information and present that information to others.

A can‑do attitude combined with strong curiosity and a passion for learning.

Strong organizational skills.

Must have a valid driver’s license in good standing.

Ability to travel whether by air, vehicle, or other forms of transportation.

Must be able to sit, stand, sit more than 80% of the time.

Ability to travel to customer locations 80% of the time.

Ability to lift 30 lbs.

Ability to compile and analyze statistical information.

Ability to quickly learn and understand new technologies.