Sales Lead - Charleston

SALES LEADCharleston, SC | King Street Part-Time/Full - Time | Hourly About Emily Mc Carthy

At Emily McCarthy, we believe in empowering women of all generations to radiate confidence through vibrant colors and prints. Our Designs are fashioned to invite joy, inspire creativity, and foster a community where everyone feels empowered to express their signature style. What began with a love for color, print, and the art of getting dressed has evolved into a complete women’s apparel and lifestyle brand rooted in joy, confidence, and celebration.

We hold ourselves to a Gold Standard across every customer touchpoint, from the way our stores look and feel to the way we welcome, style, and serve our customers. Every team member plays a role in representing the Emily McCarthy brand with professionalism, attention to detail, and genuine hospitality. We believe the smallest details matter and that exceptional service should feel both elevated and personal.

Our Charleston location on King Street is an extension of that experience and an opportunity to introduce both new and longtime customers to the Emily McCarthy brand.

The Sales Lead is an important part of the Emily McCarthy retail team, combining exceptional customer service and selling with added responsibility for supporting the daily leadership and operations of the store.

In addition to creating a welcoming, elevated, and memorable experience for every customer, the Sales Lead serves as a trusted leader on the sales floor. This role helps set the standard for the team, supports opening and closing responsibilities, and takes ownership of maintaining our Gold Standard of customer experience and store operations when a member of management is not immediately present.

• Lead by example on the sales floor by creating an engaging, personalized shopping experience from arrival through checkout.
• Represent the Emily McCarthy brand, lifestyle, product, and customer with confidence and enthusiasm.
• Drive sales through exceptional service, thoughtful styling, strong product knowledge, and an understanding of each customer’s individual needs.
• Build and maintain genuine customer relationships through personalized clienteling, outreach, follow-up, and continued relationship building.
• Develop strong knowledge of new collections, product details, fit, fabrication, styling opportunities, and brand stories in order to confidently sell and support the team.
• Support customers in fitting rooms and provide thoughtful styling recommendations to create complete looks and maximize selling opportunities.
• Serve as a leader on the sales floor, helping maintain team focus, customer engagement, and an elevated store experience throughout the shift.
• Support and encourage Sales Associates by answering questions, providing direction, and reinforcing store expectations and service standards.
• Perform opening and closing responsibilities when assigned, including securing the store, preparing registers, completing cash-handling procedures, and ensuring opening and closing standards are met.
• Confidently operate the point-of-sale system and assist with routine transactions, returns, exchanges, and troubleshooting as needed.
• Help safeguard company assets by following cash-handling, inventory, loss prevention, and store security procedures.
• Maintain an elevated sales floor through continuous recovery, replenishment, organization, and attention to detail.
• Follow visual merchandising standards and help ensure the store consistently reflects the Emily McCarthy brand.
• Assist with receiving, processing, replenishing, transferring, and organizing inventory as needed.
• Support store events, launches, promotions, and community-building initiatives.
• Communicate customer…