Project Intake Coordinator - ProGreen

Key Responsibilities Call Management & Qualification

• Answer all inbound calls in a timely and professional manner
• Identify and filter spam, junk, solicitation, or non-project-related calls
• Determine whether the caller is a legitimate turf project prospect

• Ask structured qualification questions, including:
  • Project location
  • Approximate square footage
  • Type of project (residential, commercial, athletic field, etc.)
  • Desired timeline
  • Budget expectations (if applicable)
• Accurately enter all details into CRM or intake system
• Tag and route qualified leads to the appropriate sales representative/location

• Maintain organized call logs and lead records
• Flag urgent or time‑sensitive projects
• Follow up with incomplete inquiries when necessary
• Track daily and weekly call metrics

• 2+ years of experience in customer service, call center, intake coordination, or inside sales
• Strong verbal communication skills
• Comfortable asking structured qualifying questions
• Detail‑oriented and process‑driven
• Proficient with CRM systems and Microsoft Office or Google Workspace
• Ability to manage high call volume professionally
• Self‑motivated and able to work independently (especially for remote role)

• Experience in construction, landscaping, turf, or home services industry
• Inside sales or lead qualification background
• Experience working in a multi‑location organization

• Full‑time position
• Standard business hours (with potential seasonal volume fluctuations)

High School (required)

1 years:
Inside Sales (preferred) 2 years:
Customer Service (preferred)

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.