Operations Support - Logistics Account Manager (Full Time

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Charleston, SC, US

$45,000.00 To $55,000.00 Annually

Full Time, Exempt

Location:
Charleston, SC

Job Overview:

As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary. Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible.

Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.

How You Will Make an Impact:

• Communicate with the sales team and customers to build and maintain ongoing relationships
• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
• Provide and negotiate competitive pricing and rates
• Input, update, and manage shipment information
• Collaborate with the support team to guarantee each shipment is serviced properly
• Assist with billing and accounting responsibilities as needed
• Act as the front-line resource to provide customer service on the assigned account(s)
• Support the Broker(s) and Account Manager(s) by managing operational tasks.
• Responsible Owner of all account operations including, but not limited to, load acceptance, appointment setting, coverage coordination, etc.
• Manage and stay organized through a large volume of daily email and phone requests from brokers and customers.
• Can persuade, motivate, influence and negotiate with others
• Thrive under deadlines, drive results, multi-task and work with a sense of urgency
• Remain positive and flexible in an ever-changing environment with shifting priorities
• Are detail oriented with strong prioritization and multi-tasking skills
• In-depth knowledge of the transportation industry, including both the carrier and brokerage departments.
• Ability to leverage outbound lead campaigns effectively to qualify potential sales prospects.
• Empathetic to customer needs with the ability to translate those needs into solutions that deliver value.
• 2+ years of Industry experience (but not required)

What we Offer:

• Company-provided parking passes!
• One Hybrid Day/ Week!
• Medical, Dental and Vision Insurance
• Paid holidays
• Paid time off (PTO)
• 401(k)
• Career growth and development opportunities
• Collaborative & committed team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.