Mid-market account manager

Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity.

Charleston, SC

The Mid‑Market Account Manager (MAM) is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. This role carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts.

• Grow revenue within an assigned base of existing mid‑market customers through upsell and expansion opportunities
• Manage and renew customer contracts to increase retention and reduce churn
• Build proposals using Segra’s full portfolio of connectivity, cloud, and managed services
• Deliver effective sales presentations and quarterly account reviews
• Use CRM tools (Hub Spot and Service Now) to manage opportunities, forecasting, and reporting
• Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on‑time delivery
• Maintain accurate customer records, contracts, and sales documentation
• Identify and pursue new logo opportunities within the existing customer base

Education- Bachelor’s degree in Sales, Marketing, or related field — or equivalent work experience

Experience

• 3+ years of B2B telecommunications or technology sales experience
• Experience selling solutions such as connectivity, cloud, storage, security, hosted voice, or managed services
• Prior ILEC/CLEC, MSP, or enterprise‑level sales experience preferred
• Experience managing existing customer relationships, renewals, upselling, and retention
• Strong communication and relationship‑building skills
• Contract negotiation and consultative selling
• Effective time management and organization
• Proficiency with Microsoft Office and CRM tools
• Ability to develop strategic account plans aligned to customer needs
• Problem‑solving mindset with a focus on customer satisfaction
• Comfortable conducting quarterly business reviews and executive‑level conversations
• Prospecting and pipeline management

Segra owns and operates a wide and dense fiber‑optic infrastructure footprint in 24 states that provides state‑of‑the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

• Tuition and gym reimbursements
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.