Field Service Technician

Overview

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Travel to various customer sites domestically and internationally as required.

SES is comprised of three divisions to align with our customers’ missions and needs:

• Aviation Solutions
• Ports & Borders
• Global Services

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
• Conducting on-site installation and testing of equipment to ensure proper working order
• Isolating equipment start-up malfunctions and taking corrective action
• Performing ad-hoc and predetermined work assignments with instructions
• Following all established guidelines, procedures and policies
• Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
• Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs)
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites
• Accepting and updating work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 2 years in electrical or mechanical field service. Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Excellent communication skills with a strong customer focus and teamwork orientation. Must be responsive to all customer issues. Must be willing and able to travel at short notice
• Must be able to pass an in-depth background check (TSA eQIP)

• Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable
• Physical requirements:
  
  able to lift/carry 50 lbs; push/pull 200 lbs; move/manipulate equipment up to 1000 lbs with assistive devices
• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
• Ability to work safely in extreme environments around dangerous industrial equipment

• Salary Range for this position: $65,000 to $70,000
• Pay Range: $48,100.00 - $86,950.00
• The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in offers include responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
• For U.S. positions, posting details and acceptance timelines may be subject to business needs.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, Leidos employs thousands globally. Pay and benefits are described on the company Careers pages. Leidos is committed to non-discrimination and protecting data security and privacy. Be aware of employment scams;
Leidos will never request payment or financial information during the application process and will communicate only through official Leidos channels.