Director of Client Care

Every Young Moms Together success story is a young mother's story: a teenager who arrives unsure and, years later, leaves with her diploma, her baby, and a future she built and a community that showed up for her. The Director of Client Care is the leader who ensures the most basic promise is kept: a safe, stable place to live. This role leads Young Moms Together's stable housing programming under Priority One of the 2026–2030 Strategic Plan, from licensed residential care to individualized, community-based living and rental support programs.

In practical terms, this role oversees the day-to-day functioning, safety, and quality of every housing site and housing model; supervises a team of up to ten (10) direct-care staff; owns the housing program budget, policies, standards, and staffing plans; and monitors the provision and quality of services to participants to ensure they are family centered, strengths based, trauma informed, culturally responsive, and fully compliant with licensing requirements.

The Director completes participant assessments, supports individualized care plans, audits case records, and responds to participant feedback and complaints.

The Director is also Young Moms Together's primary relationship manager with the South Carolina Department of Social Services managing the referrals, placements, contracts, and licensing relationships that bring young families into care, and partnering with the Director of Operations to follow all licensing and compliance across all housing programs, including applications, renewals, inspections, audits, and corrective action. The role coordinates with every other part of the organization so that housing is never a separate program but the foundation for a young family's whole journey.

• Leads the implementation of all stable housing programming under Priority One of the 2026–2030 Strategic Plan, from licensed residential care to individualized, community-based housing arrangements.
• Oversees the day-to-day functioning, safety, and quality of every YMT housing site and housing model
• Translates the strategic plan's housing goals into operational plans, staffing models, program budgets, and measurable outcomes
• Advances YMT's evolution from congregate care toward a coordinated, youth-centered ecosystem of individualized, community-based housing
• Establishes and monitors program standards, policies, and procedures for stable housing, ensuring a consistent standard of care across all sites, shifts, and programs.
• Tracks housing program performance against the strategic plan's key performance indicators and reports progress, barriers, and recommendations to agency leadership.
• Manages the housing program budget, including approving expenses and procurement in accordance with agency policy and program guidelines.

• Coordinates with all other aspects of YMT's work, partnering closely with Success Coach team and program staff across education and employment, life skills and family support, and clinical services so that each young family receives seamless, coordinated support.
• Completes initial assessments with participants across our service array and 6‑month follow‑up assessments; supports execution of individualized care plans and monitors the provision of services, including medical and behavioral health services.
• Assists Success Coaches and direct‑care staff with complex situations and in advocating on behalf of youth; engages and observes participants to assess and evaluate care plans and the provision of services.
• Reviews and audits case records; ensures participant satisfaction across the service array and accepts and acts upon complaints.
• Serves a rotational on‑call and back‑up…