AR Resolution Specialist

Job Purpose

Position reduces the accounts receivable balances of designated accounts by working with customers, branches, and national account personnel to collect outstanding amounts, assist in the resolution of issues in accounting and billing processes which may affect customer payments, and root cause problem resolution.

• Using periodic aging data as a guide, research issues which may contribute to problems in the collection of amounts outstanding.
• Gain an understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.
• Using a bi-weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those non-national account customers who are delinquent.
• Arrange and follow-up payment schedules or work with customers and branches to resolve issues preventing payment.
• Set up new customer accounts based on the appropriate credit review process and periodically review and re-evaluate credit for existing customers.
• Maintain permanent credit file information.
• Review daily payment discrepancy notices, forwarding to the customer or branch as appropriate.
• Work with customers and/or branches for a solution through clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.
• Carry out other duties within the scope, spirit, and purpose of the job.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.

• An undergraduate degree in accounting, finance, or an equivalent combination of education and work experience provides the knowledge and abilities necessary to perform the work.
• Experience in process evaluation, problem resolution, or comparable experience is necessary.
• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
• Good accounting and business math skills are needed to accurately understand customer Accounts Payable data.
• Strong working knowledge of MS Office, with emphasis in Excel.
• Ability to learn SIMS and other web-based applications.
• Strong organizational, prioritizing skills, and customer service skills.
• Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Experience in 3rd party vendor sites, such as but not limited to: SAP, ADP, Ariba, Oildex, or Cortex would be a plus.

• Must have the ability to provide documentation verifying legal work status.
• Ability to read, speak, and write in English proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC Global guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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