Program Support Specialist

Program Support Specialist

Charleston, WV, US

Salary Range: $41,000.00 – $50,000.00 Annually

The Program Support Specialist will provide operational and program support, including logistics for program materials (blood pressure monitors, scales), incentive tracking and fulfillment, and participant enrollment data entry to support monitoring workflows and community engagement staff.

Reports to the Program Director with strong collaboration and foundational working relationships with Business and IT departmental staff.

• Track outreach efforts and document them in CRM.
• Track and distribute program materials (blood pressure monitors, scales).
• Track and process participant payments and forward paperwork to AP for entry into Deltek for payment.
• Track and distribute non‑monetary incentives such as gym memberships and gift cards to community participants as outlined in the scope of work.
• Provide administrative support to Community Engagement Specialists with data entry into IQC and/or the data collection platform.
• Research potential community participants throughout the state.
• Participate in internal and external training sessions and collaborative meetings.
• Perform administrative support duties for all project staff.
• Enter project activities data and track project milestones.
• Organize and schedule project meetings and travel arrangements.
• Other duties as assigned.

None

• Proficient computer skills with fast, accurate data entry and knowledge of all Microsoft Office products.
• General understanding of Accounts Payable and general accounting practices.
• Ability to work independently and as part of a team, following directions and processes defined by the contract.
• Exceptional organizational skills, able to handle multiple tasks simultaneously and prioritize them.
• Attention to detail and checks work for accuracy.
• Strong written, verbal, and listening communication skills.
• Problem‑solving and troubleshooting skills for creative solutions.

Associate’s degree from an accredited college or university.

Three to five years of full‑time or equivalent part‑time experience in a medical or business office environment in an administrative capacity.

Two additional years of experience, beyond the minimum set forth above, may be accepted in lieu of an Associate’s degree.

N/A

Low

• Lifting (up to 10 lbs) – Yes
• Carrying (up to 10 lbs) – Yes
• Walking – Yes
• Standing – Yes
• Climbing/Balancing – No
• Use of Hands to Finger, Handle, or Feel – Yes
• Physical Coordination – Yes
• Eye‑Hand Coordination – No
• Close Vision (≤ 20″) – Yes
• Distance Vision (≥ 20′) – No
• Color Vision – No
• Depth Perception – No
• Hearing in Person – Yes
• Hearing on Telephone – Yes
• Speaking in Person – Yes
• Speaking on Telephone – Yes

• Outdoor Weather Conditions – No
• Wet, Humid Conditions – No
• Work Near Moving Mechanical Parts – No
• Work in High, Precarious Places – No
• Fumes or Dust – No
• Toxic or Caustic Chemicals – No
• Extreme Heat (non‑weather over 90 °F) – No
• Low Noise (e.g., business office) – Yes
• Moderate Noise (e.g., light motorized equipment) – No
• Loud Noise (e.g., jackhammer, heavy motorized equipment) – No

This position is open to all qualified individuals. We are committed to a diverse workforce and encourage applications from people of all backgrounds and experiences.