Scheduling Assistant Associate

Work Scheduling Assistant Associate

The Work Scheduling Assistant Associate assists in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

What You'll Do:

Essential Job Functions & Tasks

Under immediate supervision:

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.

What We're Looking For:

Education

• High school diploma or GED

Work Experience

• At least nine (9) months of post-high school experience utilizing administrative procedures and office equipment.

Other Requirements

Ability to demonstrate the following skills and competencies:

• Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
• Strong verbal and written communication skills
• Must be available for overtime when needed.
• Occasional travel may be required.

What You'll Get:

Standard base pay is:

• Work Scheduling Assistant Associate - $18.87 - $23.59/hr.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we're more than just an energy company — we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.87 - $23.59

The Physical Demand Level for this job is: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.