Customer Service Representative

Category: Administrative & Clerical

Location: Charleston, WV

Type: Contract to Perm

Job : 1567635

United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience.

• Answer inbound calls and respond to customer inquiries regarding home repair and maintenance services
• Schedule service appointments and coordinate technician dispatch
• Provide customers with service estimates, pricing information, and timelines
• Collected and documented detailed job descriptions to ensure accurate work orders
• Maintain customer records, invoices, and service history in company database
• Follow up with customers after service completion to ensure satisfaction
• Resolve customer concerns or complaints in a professional and timely manner
• Communicate with technicians to update customers on arrival times and job status
• Manage daily scheduling to maximize technician efficiency and productivity
• Assist with upselling additional services when appropriate
• Maintain a friendly, professional tone to build strong customer relationships

Monday – Friday 8am – 5pm, pay starts at $17 per hour.

• High school diploma or equivalent.
• Reliable transportation.
• Previous experience in a front office or Customer Service role.
• Ability to pass a background check.
• Ability to multi-task.
• General construction knowledge.
• Exceptional time management, communication, and customer service skills.
• Strong verbal and written communication skills.
• Computer & software knowledge (Microsoft Suite).
• High level of accountability, efficiency, and accuracy.
• Strong sales skills are a plus.

• Unlimited Referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100)
• Medical (after 60 days on assignment)
• Weekly pay via direct deposit or pay‑card

To schedule an immediate interview call  or you can apply directly at

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