Programs Interviewer - Workforce WV - Randolph

Nature of Work

At Work Force WV, this position is in the Field Operations unit located in the Elkins local office. This position will interview customers to obtain information related to unemployment benefits or job placement and performs data entry to record the information. Assists and refers available jobs to job seekers and refers clients to partner agencies for services such as transportation, training, etc.

Works with employers to encourage the posting of job openings, makes appropriate referrals and verifies hires. Follows agency policies and procedures. Processes job orders and follows up with employers. Takes phone calls from customers and employers. Learns about partner agencies and provides referrals. Performs other related duties as assigned.

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• Interview customers to gather information related to unemployment benefits or job placement.
• Enter data accurately into the system.
• Assist and refer job seekers to available jobs and partner agencies.
• Encourage employers to post job openings and verify hires.
• Follow agency policies, procedures, and job order processes.
• Answer phone calls from customers and employers.
• Provide referrals to partner agencies as needed.
• Perform other related duties as assigned.

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid employment.
• OR Substitution: Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year‑for‑year basis. Vocational school training may be substituted at a rate of 1080 clock hours for every one (1) year of required experience on a year‑for‑year basis.
• Probationary period: 1 year

Preference will be given to applicants with previous experience at Work Force WV.

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.