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Customer Service Rep HelpDesk/Support Technical Support

Customer Support Analytics & Ops Lead

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 58300 - 75750 USD Yearly USD 58300.00 75750.00 YEAR
Job Description & How to Apply Below
An educational technology company is seeking a Call Center Operations Analyst to analyze support metrics, develop dashboards, and enhance customer service quality. This role requires collaboration with team supervisors and a focus on continuous improvement within customer service operations. The ideal candidate will have a bachelor's degree and experience in call center or customer support analytics, along with strong analytical and communication skills.

The position offers compensation within the range of $58,300.00 - $75,750.00 USD.
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