Analyst - Fraud​/Loss Prevention - Part time - Evening shift

Overview

Job Summary
: JOB DESCRIPTION – JR-83721 Analyst - Fraud/Loss Prevention - Part time - Evening shift

Location
: WV Charleston, Texas

Division
:
Ticketmaster

Line Manager
:
Ashley Spangler

Contract Terms
:
Part time

The Manual Review Fraud Agent is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.

• Complete order screening accurately and in a timely manner.
• Identify valid or fraudulent transactions.
• Contact customers via telephone to verify purchases. This role requires regular inbound and outbound customer interaction via phone.
• Identify and communicate potential process improvements in the fraud processes as needed.
• Identify fraud patterns and communicate across team and to management.
• Monitor voicemail, e-mail, messages, and related information for support inquiries.
• Maintain effective working relationships across internal and external departments, as necessary.

• At least two or more years of full-time work experience, preferably with at least one year of experience in a customer service or call center role.
• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus. Other experience may be considered.
• Strong written and verbal communication skills, typing ability, and professional telephone manner.
• Detail oriented with strong analytical and organizational skills.
• Extremely proactive and naturally inquisitive.
• Ability to understand multiple systems and processes.
• Ability to work effectively in a fast-paced, rapidly changing environment, while managing stress and meeting deadlines.
• Ability to work independently with little supervision.
• Reliable, punctual, and have outstanding attendance.
• Open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Shifts may change due to business needs.
• High school or equivalent needed. Bachelor’s degree a plus.

Through our “Taking Care of Our Own” program, we provide benefits across six key pillars:

• HEALTH:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY:
  New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER:
  Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS:
  Volunteer time off, crowdfunding match

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Reliability – Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know we…