Customer Service Representatives-WV Parkways Authority-Kanawha
Listed on 2026-07-05
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Nature of Work
HOW TO APPLY:
Email resume to Please specify which open position you are applying for in the subject line of your email and attach any degrees or certifications pertaining to the related field.
CUSTOMER SERVICE REPRESENTATIVES-WV PARKWAYS AUTHORITY-KANAWHA CO.
Location of position:
Charleston, WV Hourly Wage and eligible for Overtime SALARY: $19.2480 - $23.2640 per hour, based on experience in field
Position Summary:
The Customer Service Representative (CSR) is responsible for delivering high-quality customer service in support of the West Virginia Parkways Authority E-ZPass program. This role assists customers with account management, processes transactions, resolves inquiries, and supports operational functions including image review and account research.
Key Responsibilities:
- Provide professional and courteous customer service across all channels, including walk-in, phone, mail, and electronic communication.
- Assist customers with E-ZPass account setup, maintenance, and general inquiries.
- Process applications, payments, replenishments, and account updates accurately and efficiently.
- Address transponder issues, toll violations, and case management needs.
- Troubleshoot account issues and educate customers on proper E-ZPass usage.
- Handle inbound calls and inquiries with a focus on timely resolution.
- Perform image review duties including reviewing toll images, verifying plate and vehicle information, and applying appropriate actions.
- Conduct account research and apply corrections as necessary to ensure accuracy.
- Maintain accurate records and complete required daily reporting and deposit preparation.
- Support mailing operations including preparation and distribution of notices and correspondence.
- Ensure compliance with all departmental policies and procedures.
- Perform other duties as assigned.
HS Diploma or GED required. Must be able to pass background check. Customer service or related experience preferred.
Job not in the classified service. See the hiring agency for a description of benefits.
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