Hampton Charleston Southridge - Front Desk Guest Services Representative

Hampton Charleston Southridge - Full-Time Front Desk Guest Services Representative

#26-2121

Charleston, West Virginia, United States

1 Preferred Place, Charleston, West Virginia 25309

We're off US-119, 15 minutes from Yeager Airport and downtown Charleston. Shopping and dining are on our doorstep, and Little Creek Park, Shawnee Sports Complex, and Kanawha State Forest are within 20 minutes. Enjoy our free airport shuttle, indoor pool, and fitness center. Every stay includes free WiFi and hot breakfast.

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Charleston Southridge Hampton-CSH

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Full-time

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