Workforce Analyst - Call Center
Listed on 2026-09-30
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Customer Service/HelpDesk
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Business
ibex is seeking a Real Time Analyst to manage and balance service levels across call center programs. The role focuses on meeting contractual obligations and internal goals while delivering positive customer experiences and efficient operations.
Responsibilities include real-time monitoring of call volume, scheduling, off-line event management, staffing analysis, reporting, and coordinating with Work Force Leaders.
Step into the Real-Time Workforce Analyst
- Call Center role at ibex in WV, United States and grow with us.
As a Real-Time Workforce Analyst
- Call Center, you will play an important part at ibex in WV, United States.
We invite applications for the Real-Time Workforce Analyst
- Call Center position located in WV, United States.
The following opening is for a Real-Time Workforce Analyst
- Call Center with ibex.
Our team is growing, and we are hiring a Real-Time Workforce Analyst
- Call Center in WV, United States.
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