Collections Representative

All West Virginia Housing Development Fund employees play a key part in helping West Virginians have access to housing they can afford. We strive to maintain an experienced workforce that is dedicated to improving the lives of all West Virginians and advancing our mission of providing access to clean, decent, affordable housing. Please see below for a list of open positions.

If nothing is listed at this time, please check back for future opportunities.

Position: Collections Representative

Location: Charleston, WV

Job : 351

# of Openings: 1

COLLECTIONS REPRESENTATIVE

Loan Servicing

The West Virginia Housing Development Fund (the “Fund”), a quasi-governmental organization providing safe, decent affordable housing across West Virginia, is seeking qualified candidates for the position of a Collections Representative in our Charleston Office. We are dedicated to increasing the supply of residential housing for individuals and families of low- and moderate-income. We also provide construction and permanent mortgage financing to public and private sponsors of such housing.

To date, the Fund has issued more than $4.5 billion in bonds and has financed more than 165,000 housing units since it began operation in 1969. The Funds mission is to ensure that all West Virginians has access to safe, affordable housing, which in turn helps to create stronger communities and a more prosperous West Virginia.

This employee is responsible for various loan servicing collection and delinquency functions which require the exercise of good judgment, the application of West Virginia Housing Development Fund (the “Fund”) procedures and direct contact with the public. This employee will have access to sensitive and confidential data; therefore, confidentiality must be maintained at all times.

• Completes all collection activity in compliance with investor requirements and other regulations;
• Monitors delinquent loans through the foreclosure process, preparing delinquency reports as necessary;
• Provides borrowers counseling electronically, over the phone, or in person;
• Issues Right To Cure and other various collection letters;
• Analyzes and prepares files for account submission to the foreclosure committee
• Meets monthly call goals as required; and
• Provides support to complete any function within the Loan Servicing area as needed.
• Communication
• Computer Skills
• Conflict Management
• Customer Service
• Ethics
• Organizational Skills
• Productivity
• Teamwork

The employee in this position may be required to sit at a desk for long periods of time. Routinely uses standard office equipment such as computer, phones, etc.

High School Graduate or GED equivalent with a minimum of two years’ experience in mortgage loan collection, delinquency and/or clerical functions. Knowledge of Microsoft Office products.

Additional coursework in business and experience in financial counseling beneficial.

• 13 State and Federal holidays
• 15 Annual leave days per year, 20 days after 5 years and 25 days after 10 years of service.
• 12 Sick days per year