Child Support Specialist Trainee-Human Services-Bureau Child Support Enforcement-Randolph

Nature of Work

In a training capacity, performs entry‑level Child Support Enforcement work at Randolph County. Through formal classroom training and on‑the‑job training, assignments are designed to develop familiarity with Child Support laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn to process cases, develop initial notices to non‑custodial parents, and participate in Child Support Enforcement processes under close supervision.

The role requires monthly evaluation and progress monitoring by supervisory staff and will eventually lead to independent management of a caseload.

Key responsibilities include locating parents, assets, and sources of income; calculating the Child Support formula; researching legal sources such as statutes, court opinions, rules and regulations; compiling case information from public documents, interviews, and other agencies; responding to customer service inquiries; resolving less complex case issues; composing routine correspondence; and maintaining confidentiality of information.

This posting is for a Caseworker and is located in Randolph County.

Alternate posting number: BCSE
26076.

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• Training:
  High school diploma or equivalent.
• AND
  
  Experience:
  
  Four (4) years of clerical and/or paraprofessional experience.
• OR Substitution:
  Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement:
  Availability of a vehicle for continuous use may be a requisite of employment.

Probationary period of twelve (12) months – (SPB 3013).

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

State employment offers a variety of benefits.  to visit the Division of Personnel's Benefits Page.