Hybrid CARE Team Case Manager - Campus & Community Life

Overview

(Hybrid) CARE Team Case Manager - Campus & Community Life at West Virginia University

Full Time

Start Date:

Immediate

Expiry Date: 21 Mar, 26

Experience:

2 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

• Provide CARE Team meeting support by developing agendas, recording notes, and coordinating care for students referred to group
• Manage caseload including conducting or assisting with interventions of referred students, review case progress, make appropriate referrals and follow-up, and aid in accessing resources and navigating the University system, and maintaining related documentation
• Help students make informed decisions by acting as their advocate regarding accessing WVU and community supports and their academic status and enrollment options
• When requested, meet with students during their hospitalization to provide support, discuss resources, and make plans for return to campus upon discharge
• Maintain working knowledge of University policies, procedures and resources to best assist and refer students in distress
• Develop and update CARE Team procedures, processes and engagement interventions
• Assist in campus wide crisis management, emergency response, and postvention as needed
• Management of incoming CARE Team referrals: review of report for accurate, complete, and unbiased information; gather student data; conduct initial triage of report and determine routing for intervention
• Provide comprehensive case management with students experiencing varying levels of crisis and concern including assessing, planning, implementing, monitoring and evaluating actions required to meet the students' needs
• Assist in management of crisis and emergent situations pertaining to individual and campus safety; identify next steps, implement appropriate policy and practice, utilizing appropriate notification and crisis response protocol as needed

• Bachelors Degree Required in Social Work, Counseling Higher Education, or related field
• A minimum of three (3) years of experience in crisis intervention and successful conflict resolution; managing complex situations involving students, parents, staff, and faculty; strong oral and written communication skills
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment
• Knowledge, Skills & Abilities: ability to quickly build rapport with students and colleagues; synthesize information regarding complex student issues; demonstrated commitment to students' personal and academic development; effective communication; strong administrative and organizational skills; ability to professionally manage sensitive and private information; knowledge of WVU and community resources and the ability to make referrals; knowledge of current regulations relevant to work in higher education (i.e., Title II & IX, FERPA, HIPAA, and Clery Act);
  
  experience using technology to track and manage data (e.g. Advocate, Navigate, Microsoft Excel, Qualtrics)
• Preferred Qualifications:
  
  Master's degree;
  Experience in Higher Education

The Case Manager will support the CARE Team by managing caseloads, conducting interventions, and coordinating care for distressed students. They will also assist in crisis management and maintain documentation related to student cases.