Office Manager

Outpatient Opioid Treatment Program (OTP)

Seeking:
Office Manager

Full‑Time

Hours:

Monday – Friday 4:00 AM – 1:15 PM, occasional Saturday shifts.

• Semi‑Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work‑life balance
• Opportunity for growth that is second to none in the industry

Charleston Comprehensive Treatment Center (CTC), located in Charleston, WV, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication‑assisted treatment in the nation. Our mission is to provide full‑circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Manager will manage and coordinate administrative programs and office activities under the direction of the Clinic Director.

• Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training.
• Establishes, maintains, and retrieves general files for clinic leadership.
• Manages and coordinates administrative programs and office activities.
• Develops procedures and policies for office activities and training.
• May work with the Clinic Director to plan community outreach events.
• May attend staff meetings, take notes, and prepare minutes as required by clinic leadership.
• Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports.
• May submit purchase orders as required.
• May assist in monitoring clinical staff credentialing processes, including collection of documentation, verification of credentials, and licenses, as directed.
• May share responsibility for completing insurance information on vehicle accidents, abuse allegations, and injuries of patients.
• Perform other duties as assigned.

• High school diploma or GED equivalent required.
• Bachelor’s degree in Healthcare Administration or related field preferred.

• 2+ years of secretarial or administrative experience in a healthcare setting.
• 1+ year of supervisory experience overseeing administrative or billing staff.
• Experience with medical billing and coding, especially related to substance use treatment and MAT services.
• Familiarity with Medicaid, Medicare, and private insurance billing regulations.
• Experience using electronic health records (EHR) and billing software systems.
• Experience supporting audits and ensuring billing compliance.

• Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements.
• Ability to ensure compliance with payer requirements and healthcare regulations.

• Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems.
• Ability to analyze billing and operational reports to identify trends or discrepancies.
• Basic knowledge of HR‑related functions (e.g., scheduling, onboarding, timekeeping, performance feedback).

• Able to communicate effectively, both verbally and in writing.
• Strong leadership, training, and staff development abilities.
• Excellent organizational skills, time management, and attention to detail.
• Demonstrated problem‑solving and conflict resolution skills.
• Team‑oriented mindset with a focus on supporting clinical staff and ensuring smooth day‑to‑day operations.
• Maintains discretion and professionalism when handling confidential information.
• Ability to adapt to changes in healthcare regulations and operational priorities.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.