Front Desk Supervisor

Base pay range

$14.00/hr - $16.00/hr

The Front Desk Supervisor oversees daily front office operations to ensure exceptional guest service, smooth check-in/check-out procedures, and adherence to hotel standards. This role supports, trains, and motivates the front desk team to deliver a warm and professional guest experience while maintaining operational efficiency and accuracy.

• Supervise and coordinate the activities of front desk agents, bell staff, and other front office personnel.
• Ensure that all guest interactions are handled professionally, courteously, and promptly.
• Assist in resolving guest complaints and service issues efficiently and to guest satisfaction.
• Train new front desk team members on hotel policies, procedures, and brand standards.
• Monitor daily arrivals, departures, and VIP guests to ensure smooth operations.
• Manage room assignments, rate discrepancies, and special requests.
• Ensure accurate posting of charges and maintenance of guest accounts in the PMS.
• Handle cash, credit card transactions, and daily shift reports accurately.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Conduct shift briefings and communicate effectively with all shifts and departments.
• Maintain a clean, organized, and professional front desk and lobby area.
• Enforce hotel policies regarding safety, security, and confidentiality of guest information.
• Support Assistant General Manager with scheduling, performance reviews, and inventory of office supplies.

• Education:
  
  High school diploma or equivalent required; hospitality degree preferred.
• Experience:
  
  2 years of hotel front desk experience; supervisory experience a plus.
• Strong leadership and interpersonal communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient in hotel PMS (e.g., Opera, OnQ, or similar systems).
• Attention to detail, organization, and multitasking abilities.
• Flexible to work varied shifts, including weekends and holidays.

• Ability to stand for long periods.
• May require occasional lifting of items up to 25 lbs.

Work Environment:
Fast-paced hospitality environment requiring professionalism, teamwork, and a guest-first mindset.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Hospitality

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This range is provided by VP MANAGEMENT LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.