Associate – Workplace Services

Skills:

IT Service Desk support, Healthcare

Experience:

3+ Years

Location:

Charleston, West Virginia

We at Coforge are hiring for Service Desk Specialist with the following skills:

• To ensure all calls are updated and resolved within SLA targets.
• To endeavor to provide an Above Customer Expectation Service Undertake first line resolution activities Participate in on-going review and maintenance of the IT Service Desk processes.
• Need Desktop support in healthcare industry.
• To take part in knowledge sharing activities to include both business and technical knowledge sharing.
• Call Management:
  
  - Deliver best practices of call management:
  To ensure that all calls are logged accurately within IT Service Desk Capture detail & correct information pertaining to all inbound calls.
• Shift Rotation:
  
  - To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays.
• Communication:
  
  - Writes and speaks fluently on all aspects of work and communicates effectively Actively communicate and seek feedback from colleagues and customers.
• Be proactive in working with others to improve IT Service.
• Desk customer experience General:
  
  - Undertakes any necessary training associated with the duties of the post and participates in training and development procedures Maintains confidentiality and observes data protection guidelines.
• Carries out any other reasonable duties in line with their capability.
• Understanding of Ops Ram and Service Now Hands on experience of Active directory, Exchange, O365 (new user ) etc.
• Experience and personal qualities:
  
  - 3–4-year experience in IT or similar customer support/service delivery role.
• Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner Problem solving and analytical skills and ability to work under pressure.
• Excellent inter-personal skills (verbal and written) Clear understanding and interest in current and emerging.
• IT technologies Beneficial to have an awareness of the IT industry in general an understanding and interest in the use of IT within business functions.