Desktop Support Technician

Overview

We are seeking a skilled Desktop Support Technician to provide hands‑on technical support in a fast‑paced, high‑availability environment. This role requires strong troubleshooting capability, excellent customer service, and the ability to manage competing priorities while supporting critical end‑user systems and devices.

• Provide onsite and remote support for desktops, laptops, and end‑user devices in a Windows environment
• Perform system imaging, patching, configuration, and deployment using tools such as SCCM and Intune
• Troubleshoot and resolve hardware, software, and connectivity issues including printers, scanners, and peripheral devices
• Support and maintain Active Directory user accounts, access, and device management
• Manage and prioritize service desk tickets, ensuring timely resolution within SLA requirements
• Document incidents, service requests, and solutions clearly within ticketing systems such as Service Now
• Escalate complex or high‑impact issues appropriately while maintaining ownership through resolution
• Deliver responsive onsite support across multiple departments in a high‑demand environment where uptime is critical
• Install, configure, and maintain specialized equipment such as workstation carts and badge readers
• Provide clear communication and updates to end users and stakeholders throughout the support lifecycle

• Strong experience supporting Windows operating systems, desktops, and endpoint devices
• Hands‑on experience with imaging, deployment, and endpoint management tools (SCCM, Intune)
• Proven ability to manage ticket queues and meet SLA performance metrics
• Experience in high‑volume, fast‑paced environments requiring quick response and prioritization
• Strong troubleshooting skills across hardware, software, and network‑related issues
• Excellent customer service and communication skills
• Familiarity with Service Now or similar ticketing platforms
• Ability to support mission‑critical operations with minimal downtime

• Experience supporting clinical or similarly high‑availability environments
• Exposure to enterprise device ecosystems including printers, scanners, and specialized hardware
• Background working in environments with strict uptime and performance expectations

This is a Contract to Hire position based out of Charleston, WV.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Charleston, WV.

This position is anticipated to close on Jun 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.