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Senior Enterprise IT Support Specialist
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-07-16
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Representative, Senior to provide advanced technical support in a federal environment. The role involves troubleshooting complex incidents, improving service documentation, and enhancing user training to reduce repeat incidents.
The ideal candidate will have an associate's degree in IT, 5–8 years of experience in service desk environments, and a proven ability to manage high volumes of complex tickets. Compensation ranges from $25.78 to $37.27 hourly based on experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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