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DNS Security Service Desk Associate
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-07-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking Tier I Service Desk Agents to provide first-line support for Protective DNS. You will handle inquiries via phone, email, and Service Now, troubleshoot common DNS issues, and escalate complex problems to senior staff as needed.
Ideal candidates have 1–3 years in technical support, strong network security knowledge, and excellent communication skills.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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